Privacy Policy for NaturesLens
We are committed to safeguarding the privacy of our website visitors.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors. In other words, we decide why & how your personal data is processed.
By using our website, you agree to this privacy policy & you consent to our use of cookies in line with our cookie policy.
In this policy, “we”, “us” & “our” refer to NaturesLens Limited.
How We Use Your Personal Data
This section explains:
- the types of personal data we may process
- why we process it
- the legal basis we rely on
Website usage data (Google Analytics)
We may process data about how you use our website (“usage data”). This may include your IP address, approximate geographical location, browser type & version, operating system, referral source, length of visit, page views, navigation paths, & information about the timing & frequency of your visits.
The source of this usage data is Google Analytics. We use it to understand how our website is used so we can monitor & improve it.
Legal basis: our legitimate interests — monitoring & improving our website & services.
Booking enquiries
If you submit a booking enquiry about our tours or workshops (“enquiry data”), we may process the information you provide so we can respond with relevant information and, where appropriate, share marketing that relates to the services, tours, or workshops you have asked about.
Legal basis: your consent.
Email notifications & newsletters
If you subscribe to email notifications or newsletters (“notification data”), we process the information you provide so we can send you the updates you requested.
Legal basis: your consent.
Correspondence
If you contact us (“correspondence data”), we may process the information contained in or relating to that communication. This may include the content of your message & personal details you provide such as your name, address, date of birth, passport details (where applicable), telephone number & email address.
We process this data so we can communicate with you & keep appropriate records.
Legal basis: our legitimate interests — the proper administration of our business & communications with you.
Legal claims
We may process any personal data identified in this policy where necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in administrative or out-of-court procedures.
Legal basis: our legitimate interests — protecting & asserting legal rights (ours, yours, & others’).
Insurance, risk management & professional advice
We may process any personal data identified in this policy where necessary for obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.
Legal basis: our legitimate interests — protecting our business against risk.
Legal obligations & vital interests
In addition to the purposes above, we may process personal data where processing is necessary to comply with a legal obligation, or to protect your vital interests or the vital interests of another person.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Providing Your Personal Data to Others
Group companies
We may disclose your personal data to members of our group of companies (our subsidiaries, our holding company, & its subsidiaries) where reasonably necessary for the purposes & legal bases set out in this policy.
Insurers & professional advisers
We may disclose your personal data to our insurers and/or professional advisers where reasonably necessary for insurance coverage, risk management, professional advice, or legal claims.
Suppliers, subcontractors & trip logistics
We may disclose your name, nationality, date of birth & passport details (where applicable) to our suppliers or subcontractors where reasonably necessary for room reservations & the booking of activities & safari game drives.
Legal requirements
We may disclose your personal data where such disclosure is necessary to comply with a legal obligation, to protect vital interests, or for the establishment, exercise, or defence of legal claims.
Retaining & Deleting Personal Data
We keep personal data only for as long as necessary for the purposes it was collected for, & in line with our legal obligations.
Retention periods
- Name, address, telephone number & email address — retained for a minimum of 3 years after submission, & a maximum of 6 years after your last booking enquiry.
Where we cannot specify a fixed period
In some cases we cannot specify retention periods in advance. For example, the retention of your date of birth & (where applicable) passport details will be determined based on the end date of the tour where such data is required.
We may retain personal data longer where necessary to comply with legal obligations or to protect vital interests.
Amendments
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes.
Your Rights
Under data protection law, you have several rights. Some rights are complex, so this is a summary rather than a full legal explanation.
Your principal rights include:
- the right to access
- the right to rectification
- the right to erasure
- the right to restrict processing
- the right to object to processing
- the right to data portability
- the right to complain to a supervisory authority
- the right to withdraw consent
Access
You have the right to confirmation of whether we process your personal data and, where we do, access to that data along with certain additional information (including why we process it, what categories it falls into, & who it may be shared with).
We will provide one copy free of charge. Additional copies may be subject to a reasonable fee.
Rectification
You have the right to have inaccurate personal data corrected, & incomplete data completed.
Erasure
In some circumstances, you have the right to have your personal data erased without undue delay. This includes situations where the data is no longer needed, you withdraw consent, you object to certain processing, the data was used for direct marketing, or it was processed unlawfully.
There are exclusions — for example where processing is necessary for freedom of expression, legal obligations, or legal claims.
Restricting processing
In some circumstances, you have the right to restrict how your personal data is processed — for example if you contest accuracy, processing is unlawful but you oppose erasure, we no longer need the data but you need it for legal claims, or you have objected & we are verifying that objection.
Where processing has been restricted, we may still store your data, but will only otherwise use it with your consent, for legal claims, to protect the rights of others, or for important public interest reasons.
Objecting to processing
You have the right to object to processing based on your particular situation where the legal basis is legitimate interests or public task/official authority. If you object, we will stop processing unless we can demonstrate compelling legitimate grounds or it is needed for legal claims.
Direct marketing
You have the right to object to our processing of your personal data for direct marketing (including profiling for direct marketing). If you object, we will stop using your data for this purpose.
Data portability
Where processing is based on consent or contract & carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. This right does not apply where it would adversely affect the rights & freedoms of others.
Complaints
If you believe our processing infringes data protection law, you have the right to complain to a supervisory authority. You can do so in the EU member state where you live, work, or where the alleged infringement took place.
Withdrawing consent
Where we rely on consent, you have the right to withdraw that consent at any time. This will not affect processing carried out before consent was withdrawn.
How to exercise your rights
You may exercise any of your rights in relation to your personal data by written notice to us.
Our Details
This website is owned & operated by NaturesLens Limited.
We are registered in England & Wales under registration number 10868180, & our registered office is:
142–143 Parrock Street
Gravesend
England
DA12 1EY
You can contact us:
- by post, to the address above
- using our website contact form